LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy shows exactly how we...

Data SecurityPayment PrivacyAccount ProtectionTransparencyYour Rights
Account access Read FAQ
dewasurga Your Data. Your Control. Our Commitment.

What We Collect and Why

When you open an account with dewasurga, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also record your transaction history, game activity and device information to keep your account secure and improve your experience. Payment data — including DANA, OVO, GoPay and QRIS transaction records — is

encrypted and stored separately from your profile. We never sell your personal information to third parties. Your data is used only to run your account, process payouts, detect fraud and communicate with you about your account status.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data or to request access to your personal information.

Account Settings

Update your privacy preferences, communication settings and data sharing options directly from your account dashboard at any time.

Data Requests

Request a copy of your personal data, ask us to correct information or submit a deletion request through your account or by contacting our compliance team.

EDITORIAL CLARITY

How We Earn Your Trust

Encryption Standard

All account logins, payment details and personal information travel through industry-standard SSL encryption so your data stays private between you...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they become a problem for your...

Compliance Framework

Our privacy practices align with data protection standards for supported regions in Indonesia, ensuring your rights are respected at every...

No Third-Party Sales

We do not sell, rent or share your personal information with marketing companies, data brokers or any external parties without...

Transparent Logging

Every access to your account data is logged and timestamped so you can see who viewed your information and when...

Incident Response

If a security issue affects your account, we notify you within 24 hours with details of what happened and what...

Consistency Across Our Platform

Mobile App Privacy
The privacy protections on our mobile app match this policy exactly — your data is encrypted whether you're on phone or desktop.
Live Casino Sessions
When you join a live table, your session data is encrypted end-to-end and never shared with other players or external analytics platforms.
Sportsbook Bets
Your betting history and odds selections are stored securely and used only to calculate payouts and detect unusual account activity.
Slot Game Activity
Slot play records are tied to your account for payout verification and responsible account monitoring — never sold to game providers.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant payment gateways and logged separately from your profile data.
Account Closure
When you close your account, we retain transaction records for regulatory compliance but delete personal identifiers within 30 days.
Cookie & Tracking
We use cookies only to keep you logged in and remember your preferences — never to track you across other websites or build advertising profiles.
PLATFORM SNAPSHOT

What Defines Our Privacy Approach

01
Account Verification We verify your identity once during signup to comply with local regulations in supported regions, then keep that data secure and separate from your game activity.
02
Payment Separation Your DANA, OVO, GoPay and QRIS details are stored in encrypted vaults isolated from your account profile so a breach in one area doesn't expose the other.
03
Session Timeout Your account automatically logs out after 30 minutes of inactivity on shared devices, and you can manually end sessions from any location in your security settings.
04
Two-Factor Option Enable optional two-factor authentication via SMS or email to add an extra layer of protection to your account login and withdrawal requests.
05
Data Portability You can request your account data in a portable format at any time, including your transaction history, game records and personal information.
06
Withdrawal Confirmation Every withdrawal to your DANA, OVO, GoPay or QRIS wallet requires email confirmation so unauthorized requests can't drain your account.

Privacy Questions Answered

We keep your account data as long as your account is active. After closure, we retain transaction records for regulatory compliance but delete personal identifiers within 30 days unless local law requires longer retention.

Yes. Log into your account and visit Settings > Privacy & Data to view your profile information, transaction history and device login records. You can also request a complete data export by contacting [email protected].

Your payment details are encrypted using industry-standard protocols and stored in isolated vaults separate from your account profile. We never store full card or wallet credentials — only transaction references needed to process payouts.

No. We share only the minimum data needed to run your game session or process your bet — never your personal information, payment history or account balance with external partners.

We notify affected accounts within 24 hours with details of what happened and steps we've taken to secure your data. We also offer free credit monitoring and account recovery assistance if needed.

Yes. Submit a deletion request through your account settings or email [email protected]. We'll delete personal identifiers within 30 days while retaining transaction records for regulatory compliance in supported regions.

We use cookies only to keep you logged in and remember your preferences — never to track you across other websites or build advertising profiles. You can disable non-essential cookies in your browser settings anytime.